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School of Electrical Engineering and Computing
Process Analysis and Problem Solving
INFO6050
Assessment Item 4
Type: Written Report
Weighting: 25%
Due date: Sunday 10th November by 11.59pm (note change of due date)
Method of submission: Blackboard (Turnitin)
File Type: Word
File Name: LastName_student#_ass4
Case Study (25%)
You have been asked to analyse an existing business and through systematic fact finding and documentation
identify operational issues within that business.
In this assignment you will be playing the role of a Business Analyst who has been selected by the top
management of Boeing to analyse the current issues within the organisation. In particular, you will be
investigating the issues that lead to the grounding of the 737Max.
Boeing is interested in identifying possible opportunities and threats for the company and a roadmap for how
possible problems can be addressed. In essence, Boeing is interested in why it failed and how to not allow this
to occur again. Your line manager has already found several interesting web sites and articles that will help you
with completing this assignment:
• You will use this for the starting point of your research:
o https://www.researchgate.net/…
alysis
• Boeing annual report 2018:
o http://www.annualreports.com/…
• Boeing investor reports:
o https://investors.boeing.com/…
• Boeing Vision:
o https://www.boeing.com/princi…
• General News Sites:
o https://www.washingtonpost.co…
had-a-history-of-failing-to-fix-safety-problems/2019/06/26/b4f5f720-86ee-11e9-a870-
b9c411dc4312_story.html
o https://time.com/5687473/boei…
In this activity students will develop the ability to gather and record information, document systems and detail
business requirements. They will then convey this clearly in a well presented and articulate manner. The
business report will include:
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Submission Requirements:
Required structure
• Assignment cover sheet (this must be included for admin purposes)
• Title Page
• Executive Summary
o Why was the research was performed?
o What are the major findings?
o What are the next steps?
▪ In other words, recommendations for management due to the findings from the
research
• Table of Contents
• Objectives
o What is the goals of this report and target audience?
• System Modelling
o Rich Picture of the current situation and discussion
• Stakeholder analysis
o Who are the current stakeholders and a brief description?
o Power/Interest matrix
o How to manage each stakeholder?
• Strategy Analysis
o External: Current PESTLE
o Internal: Current VMOST (include SMART)
• SWOT analysis
o The strategy analysis will form the basis of this model
• Problem identification
o Identify 3 issues for each one give a
o Problem statement,
o Issue (link back to problem),
o Objectives (to overcome problem),
o Requirements (for objectives)
o Constraints (for objective)
• Next steps
o Link this back to your problems identified in the last section.
o In other words, you may have more than one next step for each problem identified
o This is a roadmap not a solution
• Conclusion
• Reference
• Appendices
General:
• At least 5 journal or book references
• References (APA)
• Add page numbers and your name as a footer or header
• Included spaces between paragraphs
• Font 11-12
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