I was asked by one partner that it is expected to adapt the label of “New” button into “Add”, and change the text of first menu item from “Add” to “From Contact”.

There is a good blog SAP Cloud for Customer Phone Number Parsing and Formatting which gives a detail explanation about the parse logic of phone number parse logic in C4C. By default it allows the Alphanumeric Value to be entered, the reason of this behavior is explained in note 2525818 – In an Ac…

Below picture is copied from SAP Standard training material CR500 – CRM Middleware: It is possible to leverage CRM XIF Adapter plus SAP PI to replicate the data from CRM to external system.

I find from SAP help the prerequisite to create Opportunity based on registered product:

When you create workflow rules for Account BO with Email as Rule type,

In the last part of my blog Step by step to enable Text Collection for your custom BO I mentioned it is possible to create a web service in Cloud Application studio which contains a read operation, to return the Text Collection data to web service consumer. However the read operation can only sup…

In release 1708 the Recipient Determination to “Reporting Line Manager” in Opportunity is available:

You might be interested about how to build Value Help in other SAP UI technology as well:

In C4C it is very convenient to define rule to dynamically control the visibility of a given UI element. This blog mainly focus on how it works under the hood, so that in case you meet with trouble or this dynamical mechanism does not work as you expected, you can first do trouble shooting by you…

THINK twice why you want to include an ABAP webdynpro component into CRM UI, as in CRM application it is not recommended to use ABAP webdynpro to develop UI. In some case for example, PDF preview is far more convenient using standard ABAP webdynpro control “Interactive form”. However if you would…