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FIT2090 Business Information Systems and Processes
Assignment 1 (20%)
Submission Deadline: 12 Sep 2022, 4:30 PM (AEST) Group Assignment (two students from the same tutorial)
Learning Objectives
● By completing this assignment, students will be able to (a) create a business process model based on a
given problem, and (b) document and communicate a business process using standard notations of the
process modelling techniques
Group Assignment:
● This assignment promotes students’ collaborations working in pairs. Students must form their paired
grouping within the same tutorial, the latest being the end of week 5. You will choose your group via
the Assignment One Groups (see Moodle Assessments page).
● Every student in the group is required to participate actively and contribute to all parts of the assignment
(i.e. not dividing tasks). At the end of the assignment, all students must complete their Peer Evaluation
(to be made available in Moodle) confidentially and individually. These would be used as a basis for
marks adjustment for the assignment’s final score (if necessary). Failure to complete the assignment peer
evaluation by the due date will result in a lower mark for the final score.
Submission Requirements
● You are required to submit the assignment via Moodle as an MS Word or PDF formatted document.
The file names should include the Unit Code, assignment number and your Group ID number, following
either of these formats:
FIT2090A1_GroupID.docx OR FIT2090A1_GroupID.pdf
● Only one of the group members will submit the assignment for the group, but all members must click
the ‘submit’ button to accept the student submission statement.
Late Submissions:
● Late submissions will be penalised, as stated in the submission link in Moodle.
Scenario1
Paul’s Compression Pump (PCP) is a company specialised in medical compression pumps2. They lease pumps
of different sizes for patients in several hospitals and medical centres. Due to the specific medical conditions
of each patient, sometimes the standard equipment provided in hospitals and medical centres are not suitable
for some patients, for instance the standard compression pumps could be too small. The patient can hire the
1 The narration is compiled based on the interviews with various key persons in the process. There could be some information
missing due to the limitations in information gathering. For the purpose of business process modelling, you have to make reasonable
assumptions when necessary.
2 Similar to this: https://www.medirent.com.au/products/compression-pumps
sanitised compression pumps from PCP for the duration required, for medical needs and even to achieve better
comfortability. There are three categories of pumps available, namely Arms, Legs, and Pants. For each client
– the hospital or the medical centre, there is a contact person for compression pump ordering, also known as
liaison officer. A liaison officer can make an order on behalf of the patient, through phone or by email. When
the liaison officer places an order, PCP delivers the compression pump to the designated ward in the
hospital/medical centre, or patient’s residence. The drivers will unpack and set up the compression pump for
the patients. At the end of the rental period (i.e. when a compression pump is no longer needed), the liaison
officer will inform PCP to collect the compression pump from its current location. These pumps will then be
sanitised (e.g. cleaned, sterilised, disinfected), repacked and stored in PCP’s storeroom, ready for their next
use.
Currently, PCP uses a simple rental management system to manage and record all orders. The current rental
management system records the product information, client details, client’s order requirements, delivery and
collections information. As a result of a recent increase in demand for their pumps, PCP requires a more
effective system to manage their rental processes. Therefore, the Chief Executive Officer (CEO) and owner
of PCP has hired your business consulting firm to analyse their current business processes and propose a more
effective rental management system. A priority of the proposed system should be improved efficiency in the
day-to-day business operations.
The current rental process is as follows. When a patient needs a specialised compression pump, the liaison
officer can either call or email PCP’s clerk to inform them about the requirements of the compression pump.
Either way, the clerk first checks the existence of the client and Patient Unique Number (PUN) by entering
the PUN into the system. If this is a new client or a new patient, the clerk will add their information to the
Client data and the Patient data, respectively. Then, the clerk will retrieve the patient information, compression
pump type/size needed, delivery details, etc. from the relevant data store and lodge the order.
When an order is successfully lodged, the system generates a reference number saved in the Rental data. The
liaison officer could use the reference number later, e.g. to check for the order status, details of charges, etc.
Then, the clerk will retrieve a list of pumps that meet the requirements from the Pump data. The clerk will
schedule for delivery and inform PCP’s drivers. Using the deliver-collect tracking system, drivers examine the
compression pump, ensuring it is in good condition before delivery. The deliver-collect tracking system is a
mobile application that can scan the QR code on a compression pump and record its status, e.g. good to deliver,
delivered, collected, sanitised, stored, damaged, etc. The deliver-collect tracking system is a separate system
from the central computer system used by the clerk. In some cases, when there are malfunctions in the deliver-
collect tracking system or lack of internet connection, the data from the tracking system such as compression
pump status, cannot be uploaded to the main system. When this happens, the drivers or the clerk need to update
the data to the main system manually. Once the compression pump is examined, and data are consistent
between systems, the drivers deliver the compression pump to the designated hospital/medical centre, or
patient’s residential address.
After use, when the compression pump is no longer needed by the patients, the liaison officer will inform
PCP’s clerk, and the collection process is carried out by a driver. The collection process is similar to the
delivery process, e.g. examine, scan, and so on.
The clerk sends the invoice to the client’s accountant, and a copy of the invoice to the patient. Then, the client’s
accountant pays the pump rental fees via EFTPOS, BPAY, or credit card.
If the patient is claiming from their health insurance, they will send the information about the insurance to the
clerk, and the clerk will send an invoice to their insurance company.
Finally, the clerk will update the payment information in the Rental data.
Tasks (20%)
Based on the descriptions given above, complete the following tasks:
- Prepare a table of entities and activities. (1 marks)
- Draw a context diagram. (1 mark)
- Draw a physical data flow diagram (DFD). (1 marks)
- Prepare an annotated table of entities and activities. On this table, indicate the groupings, bubble numbers
and bubble titles to be used in preparing a level 0 logical DFD. (1 mark) - Draw a level 0 logical DFD. (1 mark)
- Draw a BPMN (Business Process Modeling Notation). (3 marks)
- The overall presentation of your business process model, including completeness, correctness and
consistency of the diagrams. State your assumptions when necessary. (1 mark) - Discuss whether we need both DFD and BPMN to provide a complete representation of an information
system, or whether they are providing redundant analysis. Elaborate and justify your response, use
references when necessary. (2 marks) - Base on the above-mentioned scenario:
a. Identify at least five characteristics of Quality Information, and discuss the importance of these
characteristics. (2 marks)
b. Discuss how organisations could use business information systems (BIS) to achieve their business
goals. (1 mark) - PCP’s CEO believes that their current BIS can be improved. (3 marks)
a. Identify and discuss any aspects in the current BIS that are inefficient and/or ineffective.
b. Based on your discussion in part (a), suggest how their BIS can improve. - Include at least two references3 and cite them in the body of your response. Use the American
Psychological Association (APA) style of referencing (https://guides.lib.monash.edu/citing-
referencing/apa). (1 mark) - Overall presentations, e.g. writing structure, flow, headings and subheadings, paragraph construct and
linkage, general grammar. Word limit (not including tasks 1-7 and references): 800 words (+/- 10%) in
length. (1 mark) - Complete the Peer Evaluation form in Moodle. (1 mark)
- The references may include published peer-reviewed academic articles, e.g. journals, conference articles, books, book chapters, orwebsites and newspaper articles. They should be as current and substantive as possible.
Assessment Criteria
Marking rubric will be provided in Moodle.
