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关于sap:SAP-Cloud-for-Customer-标准培训课程

jiezi

常常有敌人在我的 SAP 技术交换群或者我的公众号 == 汪子熙 == 给我留言，询问一个 ABAP 开发人员如果想学习 SAP Cloud for Customer，应该从哪些方面动手。

这里把 SAP 官网的和 SAP Cloud for Customer 相干的培训课程全副列举如下，供大家参考。每门课程波及到的常识，实际上在 ==https://help.sap.com== 上都可能查看，并且能以 PDF 的形式下载到本地。

网站：https://training.sap.com/

@TOC

C4H440 – SAP Cloud for Customer Administration (Previously known as C4C10)

课程内容

  • Introduction to SAP Cloud for Customer
  • Articulating the Functional Capabilities of SAP Cloud for Customer
  • Starting the Project
  • Preparing for the Implementation Project
  • Describing Fine Tuning
  • Describing Q-Gates
  • Account and Contact Management
  • Understanding the Basic Functions of Account and Contact Management
  • Products and Price Lists
  • Understanding Products and Price List Concepts in SAP Sales Cloud
  • Organizational Structure
  • Explaining the Role of an Organizational Structure in the Solution
  • Territory Management
  • Defining Complex Territory Hierarchy Structures
  • User and Role Management
  • Maintaining Employees and Explain What a Business User Is
  • Data Migration
  • Guiding Your Customer on Which Data Should Be Migrated
  • Integration
  • Describing Integration Scenarios with CRM and ECC
  • Describing Integration with FSM
  • Describing Integration with Microsoft Outlook
  • Describing the Benefits of Integration with Social Media
  • Notifications, Workflow, and Approvals
  • Setting Up an Approval Process for Opportunities
  • Personalization and Extensibility
  • Describing How to Use Personalization and Adaptation
  • Analytics Framework
  • Exploring the Standard Reports and Create or Modify Views for Those Reports
  • Mobile
  • Describing the Different Mobile Access Options
  • Solution Walkthrough
  • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
  • Preparing for Go-Live
  • Describing the Necessary Go-Live Activities

    课程介绍

  • This course will prepare you to:
  • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
  • Create an organization structure enabling customers to use the solution to meet the needs of the business
  • Migrate data into the application and troubleshoot migration issues
  • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
  • Set up and configure the solution to manage business processes including sales, marketing, service and social
  • Describe the integration scenarios available with SAP Cloud for Customer
  • Adapt and extend the solution to meet customer-specific needs
  • Learn about the mobile features of SAP Cloud for Customer
  • Demonstrate the reporting capabilities of the system

指标人群

  • Business Process Architect
  • Program / Project Manager
  • System Administrator

C4H410 – SAP Sales Cloud (Previously known as C4C12)

课程内容

  • Introduction to SAP Sales Cloud
  • Articulating the Functional Capabilities of SAP Sales Cloud
  • Lead Management
  • Articulating the Functional Capabilities of Lead Management
  • Opportunity Management
  • Articulating the Functional Capabilities of Opportunity Management
  • Quotation Management
  • Articulating the Functional Capabilities of Quotation Management
  • Order Management
  • Articulating the Functional Capabilities of Order Management
  • Activity Management
  • Articulating the Functional Capabilities of Activity Management
  • Visit Planning and Execution
  • Articulating the Functional Capabilities of Visit Management
  • Partner Channel Management
  • Articulating the Functional Capabilities of Partner Channel Management
  • Sales Planning and Forecasting
  • Articulating the Functional Capabilities of Sales Planning and Forecasting
  • Pricing
  • Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
  • Account 360 and Sales Intelligence
  • Articulating the Functional Capabilities of Account 360 and Sales Intelligence

    课程介绍

  • This course will prepare you to:
  • Run an SAP Sales Cloud implementation project using SAP best practices
  • Translate customer business needs to best practice business scenarios in SAP Sales Cloud
  • Set up and configure the sales solution to manage business processes
  • Configure Lead Management to nurture Leads and convert them to Opportunities
  • Define Sales Methodology process to streamline Opportunity process
  • Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
  • Configure functionalities which enables sales personal to plan and record customer visits and activities
  • Understand key features and functions of pricing in SAP Sales Cloud
  • Understand Partner Channel Management for collaborative selling
  • Configure Sales Target Planning to carry out top down sales planning
  • Describe the integration scenarios available with SAP Sales Cloud

指标人群

  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • Solution Architect
  • System Administrator
  • Trainer
  • User

C4H510 – SAP Service Cloud (Previously known as C4C14)

课程内容

  • Introduction to SAP Service Cloud
  • Describing the Functional Capabilities of SAP Service Cloud
  • Communication Channels
  • Explaining the Different Communication Channels that are Supported in SAP Service Cloud
  • Service Levels, Categories and Work Distribution
  • Explaining Service Levels, Categories and Work Distributions
  • Knowledge Base
  • Understanding Knowledge Base Functionality in Service Tickets
  • Registered Products and Installed Base
  • Explaining Registered Products and Installed Bases
  • Warranty Management
  • Explaining Warranty Management in Tickets
  • Maintenance Plans
  • Explaining Maintenance Plans in Tickets
  • Time Recording
  • Explaining the Role of Time Recording in Tickets
  • Contracts
  • Understanding Service Contracts in SAP Service Cloud
  • Templates and Reporting
  • Explaining Response Templates and Their Determination in Tickets
  • Case Management
  • Understanding Case Management in SAP Service Cloud
  • SAP Enterprise Resource Planning (ERP) Integration
  • Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP
  • SAP Service Cloud – SAP Commerce Cloud
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

课程介绍

  • This course will prepare you to:
  • This course will prepare you to:
  • Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
  • set up and configure the solution to manage SAP Service Cloud business processes
  • Describe the integration scenarios available with SAP Service Cloud
  • Demonstrate SAP Service Cloud reporting capabilities
  • Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
  • Explain the different communication channels that are supported in SAP Service Cloud
  • Explain and set up Service Levels, Categories and Work Distributions
  • Understand knowledge base functionality in Service Tickets
  • Explain and set up Registered Products and Installed Bases
  • Explain and set up Warranty Management and maintenance plan in Tickets
  • Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
  • Understand Service Contracts in SAP Service Cloud
  • Configure and Explain Visit planning in tickets
  • Explain Response templates and its determination in Tickets
  • Explain SAP Cloud for Customer Work Ticket integration with ERP

指标人群

  • Application Consultant
  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • Solution Architect
  • System Administrator
  • Trainer
  • User

C4H460 – SAP Cloud Applications Studio (Previously known as C4C30)

课程内容

  • SAP Cloud Applications Studio: An Overview
  • Describing SAP Cloud Applications Studio
  • Explaining the System Environment
  • Explaining the System Architecture
  • Getting Started with SAP Cloud Applications Studio
  • Introduction to Scripting Languages
  • Introduction to Scripting Language for Business Object Definitions
  • Introduction to Scripting Language for Business Logic Implementations
  • Introduction to UI Designer
  • Explaining UI Designer
  • Extensibility
  • Creating Extension Fields
  • UI Designer – Embedded Component
  • Creating Embedded Component
  • Business Configuration
  • Explaining Business Configuration Basics and Architecture
  • Creatinga Business Configuration Set and View
  • Service Integration
  • Creating Service Integration
  • Configuring Data Workbench
  • Describing Web Service – Provisioning
  • Describing Web Service – Consumption
  • Debugging
  • Debugging
  • Analytics
  • Describing a Data Source
  • Notifications
  • Enabling Notification Rules
  • Mass Data Run
  • Creating a Mass Data Run
  • Approval Process
  • Describing the Approval Process
  • Translation
  • Translating a Business Object
  • Mashups
  • Describing Mashups
  • Lifecycle Management
  • Describing Lifecycle Management
  • Wrap Up
  • Wrapping Up the Course

课程介绍

  • This course will prepare you to:
  • Generate new business objects
  • Create user interfaces for new business objects
  • Build fine-tuning activities related to the new business objects
  • Create extension fields on existing business objects
  • Adapt existing user interface to include extension fields
  • Integrate data via a web service and XML
  • Debug elements of your custom solution
  • Build a data source for a new business object and enhance a standard data source
  • Establish approval task(s) and enable notification rule(s) based on a new business object
  • Develop mashups
  • Create Reuse libraries
  • Create Process extension scenarios
  • Publish a new add-on in scoping
  • Manage the lifecycle of your add-on solution

    指标人群

  • Developer
  • Development Consultant

C4H450 – SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

课程内容

  • Introduction to SAP Cloud for Customer Integration
  • Explaining Cloud Integration
  • Integrating SAP Cloud for Customer with SAP S/4HANA
  • Integrating SAP Cloud for Customer with SAP ERP
  • Integrating Analytics with SAP Cloud for Customer
  • Integrating SAP Cloud for Customer with SAP Marketing Cloud
  • Integrating SAP Cloud for Customer with SAP CRM
  • Describing Integration Technology
  • SAP Cloud for Customer Configuration and APIs
  • Configuring SAP Cloud for Customer
  • Describing SAP Cloud for Customer APIs
  • Describing open APIs with oData Services
  • Cloud Integration Connectivity
  • Describing Technical Connectivity
  • Explaining SAP Web Dispatcher
  • Explaining SAP Cloud Connector
  • Describing Integration Security
  • Describing Authentication
  • Using Certificates
  • Preparing the Landscape Before Training
  • SAP ERP and SAP S/4HANA Configuration
  • Describing SAP ERP Configuration
  • Describing SAP S/4HANA Configuration
  • SAP Cloud Platform Integration Configuration
  • Describing SAP Cloud Platform Integration
  • Describing SAP Cloud Platform Integration Configuration
  • Performing SAP Cloud Platform Integration Value Mapping
  • Data Replication
  • Describing Connectivity Test
  • Describing Account and Product Replication
  • Describing Data Filtering
  • Describing Delta Mechanism for Transactional Data
  • Monitoring
  • Monitoring in Different Systems
  • Reviewing Error Messages
  • Extending Integration Scenarios
  • Describing SAP Cloud for Customer Extensibility
  • SAP CRM Integration with SAP Cloud for Customer
  • Configuring SAP Cloud for Customer for Integration with SAP CRM
  • Configuring SAP CRM for Integration with SAP Cloud for Customer
  • Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM
  • Cloud Integration with SAP Process Integration
  • Describing Cloud Integration with SAP Process Integration
  • Describing Deployment Options and Landscape
  • Preparing SAP Process Integration for Integration with SAP Cloud for Customer
  • Configuring SAP Process Integration Scenarios
  • Maintaining Communication Channels
  • Adjusting Routing Conditions
  • Maintaining Value Mapping
  • Transactional Data Integration
  • Describing Transactional Data Integration Options
  • Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data
  • Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
  • Maintaining SAP Cloud Platform Integration Configuration
  • Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios
  • Summary
  • Summary

课程介绍

  • This course will prepare you to:
  • Configure SAP Cloud for Customer for integration with SAP S/4HANA
  • Configure SAP S/4HANA for integration with SAP Cloud for Customer
  • Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA
  • Describe SAP Cloud for Customer configuration options when integrating with SAP CRM
  • Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer
  • Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer
  • Execute common integration scenarios
  • Determine the connectivity strategy for your cloud project
  • Extend standard integration scenarios

    指标人群

  • Application Consultant
  • Business Process Owner / Team Lead / Power User
  • Technology Consultant

HY630E – SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

课程内容

Module 1: Introduction

  • Features of the Integration
  • Business scenarios
  • Intro to SAP Suite and SAP Service Cloud
  • Intro to SAP Commerce and Data Hub

Module 2: Integration

  • Integration Overview
  • Pre-requisites
  • Steps to integrate

Module 3: Business Demos

  • Call support Demo
  • E-store help Demo

Module 4: Conclusion

  • Summary
  • Appendix

课程介绍

This course will prepare you to:

  • Understand the integration SAP Commerce with SAP Service Cloud
  • Get technical overview of the sample integration use cases

指标人群

  • Solution Architects
  • Functional leads
  • Business consultants
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