常常有敌人在我的 SAP 技术交换群或者我的公众号 == 汪子熙 == 给我留言，询问一个 ABAP 开发人员如果想学习 SAP Cloud for Customer，应该从哪些方面动手。

这里把 SAP 官网的和 SAP Cloud for Customer 相干的培训课程全副列举如下，供大家参考。每门课程波及到的常识，实际上在 ==https://help.sap.com== 上都可能查看，并且能以 PDF 的形式下载到本地。

网站：https://training.sap.com/

@TOC

C4H440 – SAP Cloud for Customer Administration (Previously known as C4C10)

课程内容

• Introduction to SAP Cloud for Customer
• Articulating the Functional Capabilities of SAP Cloud for Customer
• Starting the Project
• Preparing for the Implementation Project
• Describing Fine Tuning
• Describing Q-Gates
• Account and Contact Management
• Understanding the Basic Functions of Account and Contact Management
• Products and Price Lists
• Understanding Products and Price List Concepts in SAP Sales Cloud
• Organizational Structure
• Explaining the Role of an Organizational Structure in the Solution
• Territory Management
• Defining Complex Territory Hierarchy Structures
• User and Role Management
• Maintaining Employees and Explain What a Business User Is
• Data Migration
• Guiding Your Customer on Which Data Should Be Migrated
• Integration
• Describing Integration Scenarios with CRM and ECC
• Describing Integration with FSM
• Describing Integration with Microsoft Outlook
• Describing the Benefits of Integration with Social Media
• Notifications, Workflow, and Approvals
• Setting Up an Approval Process for Opportunities
• Personalization and Extensibility
• Describing How to Use Personalization and Adaptation
• Analytics Framework
• Exploring the Standard Reports and Create or Modify Views for Those Reports
• Mobile
• Describing the Different Mobile Access Options
• Solution Walkthrough
• Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
• Preparing for Go-Live
• Describing the Necessary Go-Live Activities

  课程介绍

• This course will prepare you to:
• Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
• Create an organization structure enabling customers to use the solution to meet the needs of the business
• Migrate data into the application and troubleshoot migration issues
• Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
• Set up and configure the solution to manage business processes including sales, marketing, service and social
• Describe the integration scenarios available with SAP Cloud for Customer
• Adapt and extend the solution to meet customer-specific needs
• Learn about the mobile features of SAP Cloud for Customer
• Demonstrate the reporting capabilities of the system

指标人群

• Business Process Architect
• Program / Project Manager
• System Administrator

C4H410 – SAP Sales Cloud (Previously known as C4C12)

课程内容

• Introduction to SAP Sales Cloud
• Articulating the Functional Capabilities of SAP Sales Cloud
• Lead Management
• Articulating the Functional Capabilities of Lead Management
• Opportunity Management
• Articulating the Functional Capabilities of Opportunity Management
• Quotation Management
• Articulating the Functional Capabilities of Quotation Management
• Order Management
• Articulating the Functional Capabilities of Order Management
• Activity Management
• Articulating the Functional Capabilities of Activity Management
• Visit Planning and Execution
• Articulating the Functional Capabilities of Visit Management
• Partner Channel Management
• Articulating the Functional Capabilities of Partner Channel Management
• Sales Planning and Forecasting
• Articulating the Functional Capabilities of Sales Planning and Forecasting
• Pricing
• Obtaining an Overview of the Pricing Topic in SAP Sales Cloud
• Account 360 and Sales Intelligence
• Articulating the Functional Capabilities of Account 360 and Sales Intelligence

  课程介绍

• This course will prepare you to:
• Run an SAP Sales Cloud implementation project using SAP best practices
• Translate customer business needs to best practice business scenarios in SAP Sales Cloud
• Set up and configure the sales solution to manage business processes
• Configure Lead Management to nurture Leads and convert them to Opportunities
• Define Sales Methodology process to streamline Opportunity process
• Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
• Configure functionalities which enables sales personal to plan and record customer visits and activities
• Understand key features and functions of pricing in SAP Sales Cloud
• Understand Partner Channel Management for collaborative selling
• Configure Sales Target Planning to carry out top down sales planning
• Describe the integration scenarios available with SAP Sales Cloud

指标人群

• Business Analyst
• Business Process Architect
• Business Process Owner / Team Lead / Power User
• Enterprise Architect
• Industry Specialist
• Program / Project Manager
• Solution Architect
• System Administrator
• Trainer
• User

C4H510 – SAP Service Cloud (Previously known as C4C14)

课程内容

• Introduction to SAP Service Cloud
• Describing the Functional Capabilities of SAP Service Cloud
• Communication Channels
• Explaining the Different Communication Channels that are Supported in SAP Service Cloud
• Service Levels, Categories and Work Distribution
• Explaining Service Levels, Categories and Work Distributions
• Knowledge Base
• Understanding Knowledge Base Functionality in Service Tickets
• Registered Products and Installed Base
• Explaining Registered Products and Installed Bases
• Warranty Management
• Explaining Warranty Management in Tickets
• Maintenance Plans
• Explaining Maintenance Plans in Tickets
• Time Recording
• Explaining the Role of Time Recording in Tickets
• Contracts
• Understanding Service Contracts in SAP Service Cloud
• Templates and Reporting
• Explaining Response Templates and Their Determination in Tickets
• Case Management
• Understanding Case Management in SAP Service Cloud
• SAP Enterprise Resource Planning (ERP) Integration
• Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP
• SAP Service Cloud – SAP Commerce Cloud
• Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

课程介绍

• This course will prepare you to:
• This course will prepare you to:
• Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
• set up and configure the solution to manage SAP Service Cloud business processes
• Describe the integration scenarios available with SAP Service Cloud
• Demonstrate SAP Service Cloud reporting capabilities
• Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
• Explain the different communication channels that are supported in SAP Service Cloud
• Explain and set up Service Levels, Categories and Work Distributions
• Understand knowledge base functionality in Service Tickets
• Explain and set up Registered Products and Installed Bases
• Explain and set up Warranty Management and maintenance plan in Tickets
• Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
• Understand Service Contracts in SAP Service Cloud
• Configure and Explain Visit planning in tickets
• Explain Response templates and its determination in Tickets
• Explain SAP Cloud for Customer Work Ticket integration with ERP

指标人群

• Application Consultant
• Business Analyst
• Business Process Architect
• Business Process Owner / Team Lead / Power User
• Enterprise Architect
• Industry Specialist
• Program / Project Manager
• Solution Architect
• System Administrator
• Trainer
• User

C4H460 – SAP Cloud Applications Studio (Previously known as C4C30)

课程内容

• SAP Cloud Applications Studio: An Overview
• Describing SAP Cloud Applications Studio
• Explaining the System Environment
• Explaining the System Architecture
• Getting Started with SAP Cloud Applications Studio
• Introduction to Scripting Languages
• Introduction to Scripting Language for Business Object Definitions
• Introduction to Scripting Language for Business Logic Implementations
• Introduction to UI Designer
• Explaining UI Designer
• Extensibility
• Creating Extension Fields
• UI Designer – Embedded Component
• Creating Embedded Component
• Business Configuration
• Explaining Business Configuration Basics and Architecture
• Creatinga Business Configuration Set and View
• Service Integration
• Creating Service Integration
• Configuring Data Workbench
• Describing Web Service – Provisioning
• Describing Web Service – Consumption
• Debugging
• Debugging
• Analytics
• Describing a Data Source
• Notifications
• Enabling Notification Rules
• Mass Data Run
• Creating a Mass Data Run
• Approval Process
• Describing the Approval Process
• Translation
• Translating a Business Object
• Mashups
• Describing Mashups
• Lifecycle Management
• Describing Lifecycle Management
• Wrap Up
• Wrapping Up the Course

课程介绍

• This course will prepare you to:
• Generate new business objects
• Create user interfaces for new business objects
• Build fine-tuning activities related to the new business objects
• Create extension fields on existing business objects
• Adapt existing user interface to include extension fields
• Integrate data via a web service and XML
• Debug elements of your custom solution
• Build a data source for a new business object and enhance a standard data source
• Establish approval task(s) and enable notification rule(s) based on a new business object
• Develop mashups
• Create Reuse libraries
• Create Process extension scenarios
• Publish a new add-on in scoping
• Manage the lifecycle of your add-on solution

  指标人群

• Developer
• Development Consultant

C4H450 – SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

课程内容

• Introduction to SAP Cloud for Customer Integration
• Explaining Cloud Integration
• Integrating SAP Cloud for Customer with SAP S/4HANA
• Integrating SAP Cloud for Customer with SAP ERP
• Integrating Analytics with SAP Cloud for Customer
• Integrating SAP Cloud for Customer with SAP Marketing Cloud
• Integrating SAP Cloud for Customer with SAP CRM
• Describing Integration Technology
• SAP Cloud for Customer Configuration and APIs
• Configuring SAP Cloud for Customer
• Describing SAP Cloud for Customer APIs
• Describing open APIs with oData Services
• Cloud Integration Connectivity
• Describing Technical Connectivity
• Explaining SAP Web Dispatcher
• Explaining SAP Cloud Connector
• Describing Integration Security
• Describing Authentication
• Using Certificates
• Preparing the Landscape Before Training
• SAP ERP and SAP S/4HANA Configuration
• Describing SAP ERP Configuration
• Describing SAP S/4HANA Configuration
• SAP Cloud Platform Integration Configuration
• Describing SAP Cloud Platform Integration
• Describing SAP Cloud Platform Integration Configuration
• Performing SAP Cloud Platform Integration Value Mapping
• Data Replication
• Describing Connectivity Test
• Describing Account and Product Replication
• Describing Data Filtering
• Describing Delta Mechanism for Transactional Data
• Monitoring
• Monitoring in Different Systems
• Reviewing Error Messages
• Extending Integration Scenarios
• Describing SAP Cloud for Customer Extensibility
• SAP CRM Integration with SAP Cloud for Customer
• Configuring SAP Cloud for Customer for Integration with SAP CRM
• Configuring SAP CRM for Integration with SAP Cloud for Customer
• Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM
• Cloud Integration with SAP Process Integration
• Describing Cloud Integration with SAP Process Integration
• Describing Deployment Options and Landscape
• Preparing SAP Process Integration for Integration with SAP Cloud for Customer
• Configuring SAP Process Integration Scenarios
• Maintaining Communication Channels
• Adjusting Routing Conditions
• Maintaining Value Mapping
• Transactional Data Integration
• Describing Transactional Data Integration Options
• Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data
• Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
• Maintaining SAP Cloud Platform Integration Configuration
• Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios
• Summary
• Summary

课程介绍

• This course will prepare you to:
• Configure SAP Cloud for Customer for integration with SAP S/4HANA
• Configure SAP S/4HANA for integration with SAP Cloud for Customer
• Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA
• Describe SAP Cloud for Customer configuration options when integrating with SAP CRM
• Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer
• Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer
• Execute common integration scenarios
• Determine the connectivity strategy for your cloud project
• Extend standard integration scenarios

  指标人群

• Application Consultant
• Business Process Owner / Team Lead / Power User
• Technology Consultant

HY630E – SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

课程内容

Module 1: Introduction

• Features of the Integration
• Business scenarios
• Intro to SAP Suite and SAP Service Cloud
• Intro to SAP Commerce and Data Hub

Module 2: Integration

• Integration Overview
• Pre-requisites
• Steps to integrate

Module 3: Business Demos

• Call support Demo
• E-store help Demo

Module 4: Conclusion

• Summary
• Appendix

课程介绍

This course will prepare you to:

• Understand the integration SAP Commerce with SAP Service Cloud
• Get technical overview of the sample integration use cases

指标人群

• Solution Architects
• Functional leads
• Business consultants