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SDDS Fall – 2021 School of Software Design and Data Science
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Assignment #2
Worth: 10% of final grade
Account Ticketing System
Milestone Worth Due Date Submission Required
1 10% (Suggested Target: November 16th) NO
2 40% November 26th by 23:59 EST (end of Week 11) YES
3 10% (Suggested Target: November 30th) NO
4 40% December 3
rd by 23:59 EST (end of Week 12) YES
Introduction
Assignment 2 is a continuation of Assignment 1 Milestone 4 and will complete the account ticketing
system. The ticketing component will be added among other improvements. Additional business and
data validation rules will be required to ensure a higher quality data store is maintained including
security and overall application functionality. Agents will have more features available including ticket
management and data persistence (using files) so when data is modified, the changes are retained and
can be reloaded when the application is later restarted.
For assignment 2, you will be provided with a set of generalized instructions and given more freedom
to create your own solution (this means creating your own functions, macro’s, and deciding in what
file they should be placed). However, you must use the data types and functions that are explicitly
stated).
Preparation
Download or clone the Assignment 2 (A2) from https://github.com/Seneca-144…
In the directory: A2/MS1 you will find the Visual Studio project files ready to load. Open the project
(a2ms1.vcxproj) in Visual Studio.
IMPORTANT
• You will need to copy your work from Assignment 1 Milestone 4 and add all the header and
source code files to the a2ms1 Visual Studio project before continuing.
• Remember to update the comments at the top of each file to reflect Assignment 2 Milestone 1.
• DO NOT ADD the a1ms4.c file.
Milestone – 1 (Worth 10%, Target Due Date: November 19
th)
Milestone – 1 does not require a submission and does not have a specific deadline, however, you
should target to have this part completed no later than November 19
th to ensure you leave enough
time to complete Milestone – 2 which must be submitted and is due November 26th
.
Milestone-1 includes the main function and should not be modified (a2ms1.c). This main will do some
preliminary data type testing by creating some test data using the new data types and then launch the
application logic by calling the applicationStart function accordingly.
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This milestone focuses on accommodating some new data types and extending/improving on data
validation routines including implementing additional business logic (rules and conditions for data).
Specifications
New Data Types
You will need to create three (3) new data types in this milestone (“Message”, “Ticket”, and
“AccountTicketingData”) which will complete what is needed for this application.
Review the a2ms1.c file (more specifically the “main” and “populateTickets” functions) to learn more
about the field information used in these new data types based on the data being assigned.
The “Message” and “Ticket” data types will need to be defined in a new header file “ticket.h” (don’t
forget to apply the safeguarding technique as described in Assignment 1).
Message type
• The Message data type has three members. The 1st member is a single character representing the
account type of the author of the message (same as used in the Account type). The 2nd member
represents the display name for a given user (same as used in the Account type) and should be able
to accommodate 30 printable characters. The 3rd member represents the message details and
should be sized to accommodate 150 printable characters.
• Create meaningful member names for each.
Ticket type
• The Ticket type has six (6) members.

Unique number for a ticket.
Customer account number related to the ticket.
A ticket status indicator where 0 represents closed and 1 represent active (still open)
A subject line (like an email subject) that should accommodate up to 30 printable characters.
A counter that represents the number of messages associated with the ticket.
An array of Message types that should be able to store up to 20 messages.
• Create meaningful member names for each.
AccountTicketingData type
• This new data type is provided for you below and should be placed in the existing header file
“accountTicketingUI.h”. This type will be used to help simplify the passing of data between key
functions with more efficiency and readability.
struct AccountTicketingData
{
struct Account* accounts; // array of accounts
const int ACCOUNT_MAX_SIZE; // maximum elements for account array
struct Ticket* tickets; // array of tickets
const int TICKET_MAX_SIZE; // maximum elements for ticket array
};
• Review the a2ms1.c file to see how this is instantiated and used.
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Application Logic Entry-Point
The function parameters for “applicationStart” will need to be modified so it receives just one
argument which is a pointer to the new “AccountTicketingData” type.
• Update the necessary function definition to use the new argument accordingly (after
reading and implementing the menu changes below).
Menu Modifications
menuAgent
• The function used for the agent main menu “menuAgent” currently has three (3) parameters but
will require modification. Since the accounts array and its maximum size information are now
members of the new data type “AccountTIcketingData”, the existing first two parameters can be
replaced with a pointer to the new “AccountTicketingData” type. This means this function should
now only have two (2) parameters.
• Update the necessary function definition to use the new argument accordingly.
• The menuAgent function should be modified to display five (5) more menu options (5 – 9).
Selecting any of these new options will display a temporary notice that the feature is not
currently available. Review the sample output for details.
Data Validation and Business Rules
You should apply system library functions like the character analysis and manipulators you have
recently learned about to help enforce data validation and business rules where appropriate (review
your code and apply where necessary).
New Account
• The application currently prompts the user for an account number when creating a new Account.
This is not ideal and needs to be replaced with an auto-generated account number based on the
next increment of the highest number found in the accounts data set.
o Upgrade your process for creating a new account so the account number is automatically
assigned before getting user input for the remaining data. The account number should also
be displayed as part of the title/banner (see below sample, the 50600 was automatically
assigned).
o Prompting for a new account should therefore start with the account type like this:

New Account Data (Account#:50600)

Enter the account type (A=Agent | C=Customer):
User Login
• Enhance the validation for obtaining the UserLogin member that stores the login identifier and do
not allow any whitespace characters (spaces and tabs etc.). Below is an example of an attempt to
enter whitespace characters:

User Login Data Input

Enter user login (10 chars max): my login
ERROR: The user login must NOT contain whitespace characters.
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Enter user login (10 chars max): my login
ERROR: The user login must NOT contain whitespace characters.
Enter user login (10 chars max):
• Enhance the validation for obtaining the UserLogin member that stores the password to enforce
the password meets the new criteria (see example below):
Enter the password (must be 8 chars in length): password
SECURITY: Password must contain 2 of each:
Digit: 0-9
UPPERCASE character
lowercase character
symbol character: !@#$%^&*
Enter the password (must be 8 chars in length): aaAA#$12
Note: “aaAA#$12” is valid because it meets the password validation criteria.
Person
• Enhance the Person data input processes (when adding new or updating) so that entered values for
the country member are stored as all UPPERCASE characters (the user should be able to enter
lowercase characters and you will convert it to uppercase accordingly).

A2-MS1: Sample Output

Account Ticketing System – Login

1) Login to the system

0) Exit application

Selection: 1
Enter your account#: 50008

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 1

New Account Data (Account#:50600)

Enter the account type (A=Agent | C=Customer): A
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Person Data Input

Enter the person’s full name (30 chars max): Agent Chris
Enter birth year (current age must be between 18 and 110): 1999
Enter the household Income: $240750.11
Enter the country (30 chars max.): england

User Login Data Input

Enter user login (10 chars max): Has Space
ERROR: The user login must NOT contain whitespace characters.
Enter user login (10 chars max): Neil234
Enter the password (must be 8 chars in length): 12345678
SECURITY: Password must contain 2 of each:
Digit: 0-9
UPPERCASE character
lowercase character
symbol character: !@#$^&*
Enter the password (must be 8 chars in length): pa55WD!d
SECURITY: Password must contain 2 of each:
Digit: 0-9
UPPERCASE character
lowercase character
symbol character: !@#$^&*
Enter the password (must be 8 chars in length): pa55WD&!
New account added!
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 4
Acct# Acct.Type Full Name Birth Income Country Login Password
CUSTOMER Silly Sally 1990 150000.10 CANADA
AGENT Fred Flintstone 1972 2250400.22 AFRICA agent1 yb#@
CUSTOMER Betty Boop 1978 250800.74 INDIA
AGENT Will Smith 1952 2350600.82 U.S.A. agentJ T*2t
CUSTOMER Shrimpy Shrimp 2000 350500.35 KOREA
AGENT Agent Chris 1999 240750.11 ENGLAND Neil234 p5W&
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<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 2
Enter the account#: 50600

Update Account: 50600 (Agent Chris)

1) Update account type (current value: A)
2) Person
3) Login
0) Done
Selection: 3

User Login: Neil234 – Update Options

1) Password
0) Done
Selection: 1
Enter the password (must be 8 chars in length): juMP1!*&
SECURITY: Password must contain 2 of each:
Digit: 0-9
UPPERCASE character
lowercase character
symbol character: !@#$^&*
Enter the password (must be 8 chars in length): juMP1!*9

User Login: Neil234 – Update Options

1) Password
0) Done
Selection: 0

Update Account: 50600 (Agent Chris)

1) Update account type (current value: A)
2) Person
3) Login
0) Done
Selection: 2
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Person Update Options

1) Full name (current value: Agent Chris)
2) Household Income (current value: $240750.11)
3) Country (current value: ENGLAND)
0) Done
Selection: 3
Enter the country (30 chars max.): romania

Person Update Options

1) Full name (current value: Agent Chris)
2) Household Income (current value: $240750.11)
3) Country (current value: ROMANIA)
0) Done
Selection: 0

Update Account: 50600 (Agent Chris)

1) Update account type (current value: A)
2) Person
3) Login
0) Done
Selection: 0

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 4
Acct# Acct.Type Full Name Birth Income Country Login Password
CUSTOMER Silly Sally 1990 150000.10 CANADA
AGENT Fred Flintstone 1972 2250400.22 AFRICA agent1 yb#@
CUSTOMER Betty Boop 1978 250800.74 INDIA
AGENT Will Smith 1952 2350600.82 U.S.A. agentJ T*2t
CUSTOMER Shrimpy Shrimp 2000 350500.35 KOREA
AGENT Agent Chris 1999 240750.11 ROMANIA Neil234 jM1*
<< ENTER key to Continue… >>[ENTER]
AGENT: Will Smith (50008)
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Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 5
Feature #5 currently unavailable!
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 6
Feature #6 currently unavailable!
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket
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9) Manage a ticket

0) Logout
Selection: 7
Feature #7 currently unavailable!
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 8
Feature #8 currently unavailable!
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 9
Feature #9 currently unavailable!
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

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Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 0

LOGGED OUT

==============================================

Account Ticketing System – Login

1) Login to the system

0) Exit application

Selection: 0

Are you sure you want to exit? ([Y]es|[N]o): Y

Account Ticketing System – Terminated

Milestone – 1 Submission
This is a test submission for verifying your work only – no files will be submitted to your instructor.
Upload (file transfer) your all header and source files:
a2ms1.c
account.c
account.h
accountTicketingUI.c
accountTicketingUI.h
commonHelpers.c
commonHelpers.h
ticket.h
Login to matrix in an SSH terminal and change directory to where you placed your source code.
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Manually compile and run your program to make sure everything works properly:
gcc -Wall a2ms1.c account.c accountTicketingUI.c commonHelpers.c -o ms1 <ENTER>
If there are no error/warnings are generated, execute it: ms1 <ENTER>
Run the submission command below (replace profname.proflastname with your professors Seneca
userid and replace NAA with your section):
~profName.proflastname/submit 144a2ms1/NAA_ms1 <ENTER>
Follow the on-screen submission instructions.
Milestone – 2 (Worth 20%, Due Date: November 26TH)
Milestone – 2 will involve refinements to be made to any appropriate code that would benefit from
using the string library (string.h). In addition, the login procedure and requirements will be enhanced
to include more robust authentication. This will involve the prompting of the user for their account
number, login identifier, and password to be validated before being given access to the system (only
three (3) attempts will be permitted and if not successful, will be returned to the login menu). Lastly,
support for creating, viewing, and managing of ticket information will be added.
Milestone-2 includes the main function which should not be modified (a2ms2.c). The main function
will populate account and ticketing data to be used in testing the changes and new features before
handing off the process to your business logic, starting in the applicationStart function.
Specifications
Reminder
You will be provided with a set of generalized instructions and given more freedom to create your own
solution and unless otherwise explicitly stated, you should create your own functions and macro’s
where appropriate, including deciding in what file they should be placed.
String Library
• Review all your code and upgrade where necessary to use functions available from the string
library. Functions you should be considering can be any of the following (but no others):
strlen, strcpy, strcat, strcmp, strncat, strncmp, strncpy, strchr, strrchr
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Business Rules and Logic Modifications
Login Process
• The login process currently only prompts for an account number to permit access to the system.
This must be changed to incorporate more robust authentication. This will now include prompting
for the following:
• Account number (Note: Only agent type accounts can login)
• User login identifier
• Password
• The combined validation of all these pieces of information will determine if the user can have
access to the system. If all three pieces of information combined match with the system data then
the application should launch the agent main menu.
• Only three (3) attempts are permitted. If the 3rd attempt does not match the records for the
provided account and user information, the user should be returned to the starting menu.
• Review the sample output carefully to see how the process should work when invalid account
numbers, and/or invalid user login identifiers, and/or invalid passwords are entered.
• Note: You do not want to disclose to the user which of the three (3) fields were incorrect – doing so
helps hackers determine where they have guessed correctly! You will also want to avoid disclosing
the field length limits as this is very useful information to a hacker.
Remove an Account (agent menu option #3)
• Removal of an account should also remove any tickets (set to a safe empty state) that are
associated with the account.
• The result message should be updated to include the number of tickets removed:
Account Removed! (? tickets removed)
Note: Replace ? with the number of tickets that were removed.
Viewing Tickets
• Currently, the agent main menu options #5-#7 to list new, active, and closed tickets indicates the
feature is currently unavailable. This must now be replaced with the functionality to display all the
appropriate tickets for the respective views (new, active, or closed).
• New tickets are determined based on two field values. The ticket status must be open (will have a
value of 1) and there will be only one (1) message.
Note: Tickets will always have at least one message, and the first message will always be
associated with a customer type (the first message describes the ticket issue).
• Active tickets are determined based on the status being open (will have a value of 1) and this
listing will include new tickets.
• Closed tickets are determined based on the status being closed (will have a value of 0).
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• All ticket listing views will include six (6) pieces of information:
• Ticket number
• Account number
• Customer’s full name *
*Hint: see “note” above regarding ticket construction. You may assume the 1st message in a
ticket will be authored by a customer.
• Ticket status
• Subject line
• Number of messages
• Review the sample output to see how this should work including what content should be displayed
and the desired tabular format.
• You will notice, after displaying the main ticket summaries, the user should have the option to
enter a specific ticket number to view the messages related to that specific ticket.
Note: Only the tickets that are listed may be entered otherwise display the error message:
ERROR: Invalid ticket number.
• Review the sample output to see how the contents of the messages should be displayed.
• When the user enters a zero (0), control will be returned to the ticket menu.
Add New Ticket (menu option #8)
Currently, the agent main menu option #8 indicates the feature is currently unavailable. This must
now be replaced with the functionality to create a new customer ticket.
• The system must automatically determine the next available ticket number (follows the same logic
applied in the generation of the next account number).
Note: If the ticketing system has reached the maximum allowable number of tickets, the following
error message should be displayed and then return to the main menu:
ERROR: Ticket listing is FULL, call ITS Support!
• All new tickets are immediately set to the “ACTIVE” status.
• The customer’s account number must be associated with the new ticket being created.
Note: Agent type account holders are not permitted to have tickets, therefore, if the account
number entered belongs to an agent type, the following error message should be shown:
ERROR: Agent accounts can’t have tickets!
• The main subject of the ticket must be entered that concisely summarizes the purpose of the ticket
(the problem).
• It is mandatory an initial message be entered that details the reason for the ticket.
Hint: You can guarantee and assume that all tickets will have at least one message and that the first
message will be associated to the customer.
• The account type and respective full name must be recorded with the message.
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Manage a Ticket (menu option #9)
Currently, the agent main menu option #9 indicates the feature is currently unavailable. This must
now be replaced with the functionality to manage a ticket.
• The agent must enter a valid ticket number to be modified. If it is invalid display an error message:
ERROR: Invalid ticket number.
• The agent may modify the ticket in four (4) possible ways:
Add a CUSTOMER message
Add an AGENT message
Attempting to add a message to a closed ticket should display the error:
ERROR: Ticket is closed – new messages are not permitted.
Attempting to add a message beyond the maximum message limits should display the error:
ERROR: Message limit has been reached, call ITS Support!
Close the ticket (only if it is currently active)
o When the ticket is already in a closed state, an error message should be displayed:
ERROR: Ticket is already closed!
o The agent should be prompted to confirm their action
o Display a confirmation message when the operation is complete
Re-open a ticket to make it ACTIVE again
o When the ticket is already in an active state, an error message should be displayed:
ERROR: Ticket is already active!
o The agent should be prompted to confirm their action
o Display a confirmation message when the operation is complete
• Review the sample output to see how the ticket management options should be presented.
A2-MS2: Sample Output (LONG)
The LONG submission option will qualify you to potentially earn a maximum of 100% (A+).
Please review the file “A2MS2-LONG-OUTPUT.pdf” (located in the sub-directory: “sample-output”)
which should be used for this submission option. Also available, is a text file “a2ms2_4-longinputs.txt”
which contains only the user inputs and can be used to help automate testing your work by
copying and pasting it into your command window.
A2-MS2: Sample Output (SHORT)
The SHORT submission option will qualify you to potentially earn a maximum of 70% (B).
Please review the file “A2MS2-SHORT-OUTPUT.pdf” (located in the sub-directory: “sample-output”)
which should be used for this submission option. Also available, is a text file “a2ms2_4-shortinputs.txt”
which contains only the user inputs and can be used to help automate testing your work by
copying and pasting it into your command window.
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Reflection (Worth 20%, Due Date: Nov. 26
th)
Academic Integrity
It is a violation of academic policy to copy content from the course notes or any other published
source (including websites, work from another student, or sharing your work with others).
Failure to adhere to this policy will result in the filing of a violation report to the Academic Integrity
Committee.
Instructions
• Create a text file named“reflect.txt”and record your answers to the questions below in this file.
• Answer each question in sentence/paragraph form unless otherwise instructed.
• A minimum 350 overall word count is required (does NOT include the question or any sample code)
and no more than 600.
• Whenever possible, it is expected you will substantiate your answers with a brief example to
demonstrate your view(s).
What is your favourite string function from the string library that you have used in this application?
Describe why?
Milestones 1 & 2 required you to create some additional functions. List all the new function
prototypes you added. For each new function you created, briefly describe why you created it and
include what module/library you put it in and why you added it to that specific module.
Reflections will be graded based on the published rubric:
https://github.com/Seneca-144…
Milestone – 2 Submission
Upload (file transfer) your all header and source files including your reflection:
• a2ms2.c
• account.c
• account.h
• accountTicketingUI.c
• accountTicketingUI.h
• commonHelpers.c
• commonHelpers.h
• ticket.h
• ticket.c
• reflect.txt
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Login to matrix in an SSH terminal and change directory to where you placed your source code.
Manually compile and run your program to make sure everything works properly:
gcc -Wall a2ms2.c account.c ticket.c accountTicketingUI.c commonHelpers.c -o ms2 <ENTER>
If there are no error/warnings are generated, execute it: ms2 <ENTER>
There are TWO options (a or b below) for submission. Decide which ONE is best for you. Each
option has its own submission command (see below). Replace profname.proflastname with your
professors Seneca userid and replace NAA with your section accordingly:
a. LONG version, for a potential maximum grade of 100% (A+).
Use the sample output file “A2MS2-LONG-OUTPUT.pdf”:
~profName.proflastname/submit 144a2ms2Long/NAA_ms2Long <ENTER>
===== OR =====
b. SHORT version, for a potential maximum grade of 70% (B).
Use the sample output file “A2MS2-SHORT-OUTPUT.pdf”:
~profName.proflastname/submit 144a2ms2Short/NAA_ms2Short <ENTER>
Follow the on-screen submission instructions.
Milestone – 3 (Worth 10%, Target Due Date: November 30th)
Milestone – 3 does not require a submission and does not have a specific deadline, however, you
should target to have this part completed no later than November 30th to ensure you leave enough
time to complete Milestone – 4 which will be due December 3
rd
.
The last major component to be added will involve the implementation of persistent storage of the
account and ticketing data. The system will require the functionality to load account and ticket
information from text files (the storing of account and ticket information to files will be required for
Milestone-4).
Milestone-3 includes the main function and, like previous milestones, should not be modified
(a2ms3.c). The provided main requires you to develop two functions that are responsible for reading
data from two text files: one for the account data and the other for the ticket data. Once the data is
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read from the files and stored into memory, the main will launch the application logic by calling the
applicationStart function.
Specifications
The application will need to add support for reading data from text files – there are two (2) text files
involved:
accounts.txt
The “accounts.txt” file is responsible for storing all the system’s account data. Each member of the
Account data type is represented in the data and delimited using a tilde (~) symbol. Review the
contents of this file carefully. (See the file included with this project.)
Hint: Review how the data is stored differently based on the account type!
tickets.txt
The “tickets.txt” file is responsible for storing all the system’s ticket data (including messages). Each
member of the Ticket data type is represented in the data and delimited using a pipe (|) symbol.
Review the contents of this file carefully – particularly how it stores the related messages. (See the file
included with this project.)
Application Start
• The starting routine of the application (from main) must read from the accounts.txt and tickets.txt
files to prepare the system for operation. Review the main() code in a2ms3.c and develop the
necessary functions that are called which populate the Account and Ticket type array’s.
Warning
It is possible the data files can have more records in them than your application is designed to
store. You must apply the necessary logic to ensure you don’t attempt to over-stuff your
arrays.
Testing
After coding the required functions to load the data from the text files, you should be able to run the
application and produce the same results as shown in the “A2-MS3: Sample Output” section.
A2-MS3: Sample Output

Starting Account Ticketing System….
Loading account data… (15 accounts loaded)
Loading ticket data… (14 tickets loaded)

==============================================
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Account Ticketing System – Login

1) Login to the system

0) Exit application

Selection: 1
Enter the account#: 50008
User Login : agentJ
Password : TT*&21tt

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 4
Acct# Acct.Type Full Name Birth Income Country Login Password
CUSTOMER Silly Sally 1990 150000.10 CANADA
AGENT Fred Flintstone 1972 2250400.22 AFRICA agent1 yb#@
CUSTOMER Betty Boop 1978 250800.74 INDIA
AGENT Will Smith 1952 2350600.82 U.S.A. agentJ T*2t
CUSTOMER Shrimpy Shrimp 2000 350500.35 KOREA
AGENT Xyla Yates 1991 61907.58 GREECE Cherokee E1d&
CUSTOMER Chaney Kinney 1963 22288.09 SLOVENIA
AGENT Hanae Horn 1999 35403.36 SPAIN Keiko R5r&
CUSTOMER Kane Lancaster 1951 77711.60 PORTUGAL
CUSTOMER Honorato Banks 1999 83024.91 HONDURAS
CUSTOMER Dexter Martin 1932 40187.20 GUAM
CUSTOMER Buck Odom 1990 60494.16 LESOTHO
CUSTOMER Craig Mcknight 1961 91914.61 BAHAMAS
CUSTOMER Jeffrey Gills 1989 27746.17 SRI LANKA
AGENT Wylie Pollard 1990 61384.65 ALBANIA Lara E4v&
<< ENTER key to Continue… >>[ENTER]

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account
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4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 5

Ticket Acct# Full Name Status Subject Messages
30001 Silly Sally ACTIVE No power/does not turn on 1
35049 Buck Odom ACTIVE Power Issue 1

Enter the ticket number to view the messages or
to return to previous menu: 0

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 6

Ticket Acct# Full Name Status Subject Messages
30004 Betty Boop ACTIVE Frequent Disconnects 5
30001 Silly Sally ACTIVE No power/does not turn on 1
30020 Shrimpy Shrimp ACTIVE My head hurts! 3
30020 Shrimpy Shrimp ACTIVE It’s broken/does not work 5
30004 Betty Boop ACTIVE Does not respond to command… 17
30001 Silly Sally ACTIVE It’s very messy! 2
35049 Buck Odom ACTIVE Power Issue 1
40021 Kane Lancaster ACTIVE Connectivity Problem 5
40021 Kane Lancaster ACTIVE Not doing what it’s told… 17
35049 Buck Odom ACTIVE Causes bodily harm! 3
50070 Wylie Pollard ACTIVE It’s very messy! 2

Enter the ticket number to view the messages or
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to return to previous menu: 40204
(ACTIVE) Re: It’s very messy!

CUSTOMER (Wylie Pollard):
It this supposed to be so messy?
AGENT (Will Smith):
It’s a slime blaster – so yes, it is supposed to be VERY messy!
<< ENTER key to Continue… >>[ENTER]

Ticket Acct# Full Name Status Subject Messages
30004 Betty Boop ACTIVE Frequent Disconnects 5
30001 Silly Sally ACTIVE No power/does not turn on 1
30020 Shrimpy Shrimp ACTIVE My head hurts! 3
30020 Shrimpy Shrimp ACTIVE It’s broken/does not work 5
30004 Betty Boop ACTIVE Does not respond to command… 17
30001 Silly Sally ACTIVE It’s very messy! 2
35049 Buck Odom ACTIVE Power Issue 1
40021 Kane Lancaster ACTIVE Connectivity Problem 5
40021 Kane Lancaster ACTIVE Not doing what it’s told… 17
35049 Buck Odom ACTIVE Causes bodily harm! 3
50070 Wylie Pollard ACTIVE It’s very messy! 2

Enter the ticket number to view the messages or
to return to previous menu: 0

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 7

Ticket Acct# Full Name Status Subject Messages
30004 Betty Boop CLOSED Nothing happens… 1
30020 Shrimpy Shrimp CLOSED It gets hot and smokes 4
35049 Buck Odom CLOSED Unit is burning up 4

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Enter the ticket number to view the messages or
to return to previous menu: 0

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

1) Add a new account
2) Modify an existing account
3) Remove an account

4) List accounts: detailed view

5) List new tickets
6) List active tickets
7) List closed tickets
8) Add a new ticket

9) Manage a ticket

0) Logout
Selection: 0

LOGGED OUT

==============================================

Account Ticketing System – Login

1) Login to the system

0) Exit application

Selection: 0

Are you sure you want to exit? ([Y]es|[N]o): Y

Account Ticketing System – Terminated

Milestone – 3 Submission
This is a test submission for verifying your work only – no files will be submitted to your instructor.
Upload (file transfer) your all header and source files:
a2ms3.c
account.c
account.h
accountTicketingUI.c
accountTicketingUI.h
commonHelpers.c
commonHelpers.h
ticket.h
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ticket.c
Login to matrix in an SSH terminal and change directory to where you placed your source code.
Manually compile and run your program to make sure everything works properly:
gcc -Wall a2ms3.c account.c ticket.c accountTicketingUI.c commonHelpers.c -o ms3 <ENTER>
If there are no error/warnings are generated, execute it: ms3 <ENTER>
Run the submission command below (replace profname.proflastname with your professors Seneca
userid and replace NAA with your section):
~profName.proflastname/submit 144a2ms3/NAA_ms3 <ENTER>
Follow the on-screen submission instructions.
Milestone – 4 (Worth 20%, Due Date: December 3rd)
This will be the final milestone for the account ticketing system application. In this milestone, you will
complete the implementation of persistent storage of the account and ticketing data process. The
system will require the functionality to save account and ticket information to text files.
This is your last chance to refine your work! The completion of this milestone is a culmination of weeks
of hard work, and you should celebrate it by polishing it with all the refinements you can think of and
make it a piece of work you can be proud of. Therefore (and to be eligible to receive maximum marks),
it is expected you will thoroughly review your code and…
Implement all necessary changes as per your instructor’s feedback from previous milestones.
Beautify your code so it is easy to read and maintain, which includes:
• Consistent formatting of code (indentation and line-spacing).
• Use of sufficient comments that concisely describe critical sections of logic to maximize the
understanding of your code where the code is otherwise not quickly easy to read.
• Applying best practices for variable, function, and parameter naming.
• Following the style guidelines as demonstrated by the course notes, video examples,
previous tests quizzes, and your professor’s examples.
Remove any violations of the single-entry single-exit principle (see course notes regarding the use
of flags to control logic flow).
Apply as best you can, the design principles for modularity and structured design as described in
the course notes.
Specifications
When an agent log’s out of their session and returns to the main login menu, the current state of the
accounts array must be saved to the accounts.txt file (recreates the file). The current state of the
tickets array must also be saved to the tickets.txt file (recreates the file) and displays the number of
records saved to each file. Review the sample output where an agent log’s out to see how this should
work.
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Suggestion
Be sure to copy the provided original “accounts.txt” and “tickets.txt” files (“accountMaster.txt” and
“ticketMaster.txt”) located in your source code directory after each execution of your program for
retesting. This will be required now that you will be modifying these files after each execution! Always
work from a fresh state with each execution of your program!
You may also want to look into creating a “.bat” (Windows) or bash (Linux/Mac OS) script file that will
automate copying the files for you!
Note: The solution data text files (“accounts-long-final.txt” or “account-short-final.txt” and “ticketslong-final.txt”
or “tickets-short-final.txt”) are provided for you with this milestone’s project located in
the sub-directory: “correct-data-file-outputs” so you can compare and confirm you have successfully
written the records correctly (use the appropriate files that match the submission type you plan to
use).
A2-MS4: Sample Output (LONG)
The LONG submission option will qualify you to potentially earn a maximum of 100% (A+).
Please review the file “A2MS4-LONG-OUTPUT.pdf” (located in the sub-directory: “sample-output”)
which should be used for this submission option. Also available, is a text file “a2ms2_4-longinputs.txt”
which contains only the user inputs and can be used to help automate testing your work by
copying and pasting it into your command window.
Confirm your resulting “accounts.txt” and “tickets.txt” files against the provided solution text files
“accounts-long-final.txt” and “tickets-long-final.txt” (located in the sub-directory: “correct-data-fileoutputs”).
A2-MS4: Sample Output (SHORT)
The SHORT submission option will qualify you to potentially earn a maximum of 70% (B).
Please review the file “A2MS4-SHORT-OUTPUT.pdf” (located in the sub-directory: “sample-output”)
which should be used for this submission option. Also available, is a text file “a2ms2_4-shortinputs.txt”
which contains only the user inputs and can be used to help automate testing your work by
copying and pasting it into your command window.
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Confirm your resulting “accounts.txt” and “tickets.txt” files against the provided solution text files
“accounts-short-final.txt” and “tickets-short-final.txt” (located in the sub-directory: “correct-data-fileoutputs”).
Reflection (Worth 20%, Due Date: December 3rd)
Academic Integrity
It is a violation of academic policy to copy content from the course notes or any other published
source (including websites, work from another student, or sharing your work with others).
Failure to adhere to this policy will result in the filing of a violation report to the Academic Integrity
Committee.
Instructions
• Create a text file named“reflect.txt”and record your answers to the questions below in this file.
• Answer each of the 3 questions below in sentence/paragraph form unless otherwise instructed.
NOT including the mandatory functions stated in the specifications from Assignments 1 and 2, LIST
all the functions (use the prototypes) you created. Categorize them by module/library in the
following sequence (if you did not create any functions for a given module/library, simply state
“None developed”):
a) commonHelpers.h
b) account.h
c) ticket.h
d) accountTicketingUI.h
Identify two (2) major components (features) from the assignment that you enjoyed developing
and detail why you found it enjoyable. Your answer must be at least 200 words but no more than
300.
Identify two(2) major components (features) from the assignment that you disliked developing and
detail why you found it so unlikable. Your answer must be at least 200 words but no more than
300.
NOTE: The submission process cannot be one of those reasons!
Reflections will be graded based on the published rubric:
https://github.com/Seneca-144…
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Milestone – 4 Submission
Upload (file transfer) your all header and source files including your reflection:
a2ms4.c
account.c
account.h
accountTicketingUI.c
accountTicketingUI.h
commonHelpers.c
commonHelpers.h
ticket.h
ticket.c
accounts.txt
tickets.txt
reflect.txt
Login to matrix in an SSH terminal and change directory to where you placed your source code.
Manually compile and run your program to make sure everything works properly:
gcc -Wall a2ms4.c account.c accountTicketingUI.c commonHelpers.c ticket.c -o ms4 <ENTER>
If there are no error/warnings are generated, execute it: ms4 <ENTER>
There are TWO options (a or b below) for submission. Decide which ONE is best for you. Each
option has its own submission command (see below). Replace profname.proflastname with your
professors Seneca userid and replace NAA with your section accordingly:
a. LONG version, for a potential maximum grade of 100% (A+).
Use the sample output file “A2MS4-LONG-OUTPUT.pdf”:
~profName.proflastname/submit 144a2ms4Long/NAA_ms4Long <ENTER>
===== OR =====
b. SHORT version, for a potential maximum grade of 70% (B).
Use the sample output file “A2MS4-SHORT-OUTPUT.pdf”:
~profName.proflastname/submit 144a2ms4Short/NAA_ms4Short <ENTER>
Follow the on-scre

New Account Data (Account#:50600)

User Login Data Input

A2-MS1: Sample Output

Account Ticketing System – Login

0) Exit application

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

New Account Data (Account#:50600)

Person Data Input

User Login Data Input

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

Update Account: 50600 (Agent Chris)

User Login: Neil234 – Update Options

User Login: Neil234 – Update Options

Update Account: 50600 (Agent Chris)

Person Update Options

Person Update Options

Update Account: 50600 (Agent Chris)

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

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Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

LOGGED OUT

Account Ticketing System – Login

0) Exit application

Are you sure you want to exit? ([Y]es|[N]o): Y

Account Ticketing System – Terminated

Account Ticketing System – Login

0) Exit application

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket

to return to previous menu: 40204

(ACTIVE) Re: It’s very messy!

AGENT: Will Smith (50008)

Account Ticketing System – Agent Menu

4) List accounts: detailed view

9) Manage a ticket